CQC report explained · a residential care home
What the CQC found at 19 Forest Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were considered safe, with enough staff, individual risk assessments and safe medicines management. Recruitment checks had improved since the previous inspection.
- Effective?
- Good
- Staff had the training and support needed to meet people's needs. People were supported with consent, nutrition, communication and access to health professionals.
- Caring?
- Good
- Staff supported people with kindness, compassion, dignity and respect. People and relatives were involved in care planning and reviews.
- Responsive?
- Good
- Care was personalised around people's histories, preferences, communication and changing needs. People could choose from activities inside and outside the home, and complaints were investigated.
- Well-led?
- Good
- The home had a registered manager and an open, positive culture. Audits, surveys, meetings and care reviews were used to identify improvements and respond to people's views.
What inspectors found, June 2018
Rated Good; inspectors found safe, kind and personalised care, and said earlier recruitment concerns had been addressed.
Inspectors visited on 3 May 2018. The visit was announced. They spoke with people living at the home, relatives, staff and managers. They reviewed care records, staff files, medicine records and management records.
The home supported up to six younger adults with a learning disability or autism. Five people lived there at the time. Inspectors found enough staff, safe medicines practice, suitable risk assessments and staff who understood people's needs.
People were treated with kindness, dignity and respect. They were involved in decisions, supported to be independent and offered activities and communication methods suited to them. The home was well managed, with systems to monitor quality and act on feedback.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. It was also rated Good at the previous inspection. A breach about staff recruitment found in March 2016 had been addressed.
Improved staff recruitment
Inspectors found that the home had acted on the previous recruitment breach. Records showed references, criminal background checks and other required checks had been completed.
“All recruitment records we saw were complete and accurate.” from the report
Safe staffing and medicines
There were enough staff to meet people's needs, including time for one-to-one support. Medicines records were complete and staff competency was checked regularly.
“There were sufficient staff on duty to meet people's needs.” from the report
Kind and respectful care
Staff knew people well and treated them as individuals. Inspectors saw staff promoting independence, privacy, dignity and emotional support.
“Throughout the inspection we observed staff treating people with dignity, respect and compassion.” from the report
Personalised activities and communication
Care records described people's preferences and communication needs. People were offered activities they could choose, both at home and in the community.
“People were offered a range of activities they could engage in.” from the report
Positive management
Managers were visible, approachable and knew the people living at the home. Quality checks led to changes, including increasing staff numbers when people's needs increased.
“The service had a positive culture that was open and honest.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and support my relative's particular needs before admission?
- 02How do you make sure staff recruitment checks remain complete for every new member of staff?
- 03How would you manage risks while still supporting my relative to make choices and remain independent?
- 04How would you support my relative's preferred communication method and emotional needs?
- 05Which activities and community opportunities could my relative choose, based on their interests?
This was an announced planned inspection covering the overall quality of the home and all five CQC questions. This explanation was written from the published report of 1 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 19 Forest Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Registered with the Care Quality Commission on 25 July 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.