CQC report explained · a residential care home
What the CQC found at 19 Barkla Close
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found safe staffing levels, appropriate risk assessments, safe medicines management and suitable infection control arrangements. Staff had safeguarding training and knew how to report concerns.
- Effective?
- Good
- Care plans covered people's needs and choices. Staff had training and support, and people were helped with meals, drinks, healthcare and the legal requirements around consent.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. They used people's preferred communication methods and supported independence and involvement in decisions.
- Responsive?
- Good
- Care plans were tailored to individuals and included communication needs, interests, beliefs and preferences. People could choose activities and raise concerns through an accessible complaints process.
- Well-led?
- Good
- Inspectors found an open and positive culture, with clear staff roles and regular reviews, surveys and meetings. The home worked closely with relatives and health professionals.
What inspectors found, September 2022
19 Barkla Close is rated Good; inspectors found safe, kind and personalised respite care.
This was the first inspection since the service was registered. Inspectors visited on 27 July 2022 and reviewed care plans, medicines records, staff files and management records. They also spoke with relatives and staff.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines systems, suitable risk assessments and good infection control.
People received kind and respectful care. Staff supported choice, communication, independence, activities and access to healthcare. Care plans reflected people's individual needs, preferences and beliefs.
The home provides short respite stays for adults with learning disabilities or autistic spectrum disorder. It can support up to three people at one time and provides respite care for 30 people throughout the year.
Safe staffing and risk support
Staffing levels were adjusted to people's needs, and risk assessments were regularly reviewed. Staff understood how to support people with choking risks and behaviours that could place people at risk.
“There were risk assessments in place that were regularly reviewed and staff were aware of people's support needs and how best to keep them safe.” from the report
Personalised communication
Care plans explained how people communicated, including through body language, sounds and pictorial information. This helped staff support choices and day-to-day decisions.
“This meant staff understood people's communication support needs and were able to support them to make choices and be involved in making day to day decisions about their care.” from the report
Kind and respectful care
Inspectors observed staff supporting people respectfully and protecting their privacy and dignity. Care plans focused on what people could do independently.
“We observed staff supported people in a respectful and person centred way.” from the report
Good family involvement
Relatives contributed to care planning and reviews. The home kept families informed and worked with them when people's needs changed.
“I was involved in care planning for [name], I always have a phone conversation before [name] goes to Barkla Close.” from the report
Bedrooms are not personalised
minorBecause people stay for short periods, bedrooms are not personalised. People can bring items from home to make their room feel more familiar.
“As people were only at 19 Barkla Close for short stays the rooms were not personalised” from the report
- 01How will you make the room feel familiar for my relative during a short respite stay?
- 02How will you support my relative's particular communication methods, including any sounds, gestures or picture prompts?
- 03How will you manage my relative's medicines and keep the records up to date?
- 04How will you support my relative to take part in activities they enjoy, both at the home and in the community?
- 05How will you involve our family in care planning, reviews and updates before and during each stay?
This was the first comprehensive inspection of the newly registered service and covered all five key questions, including infection prevention and control. This explanation was written from the published report of 30 September 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 19 Barkla Close
3 rated inspections over 7 years: the service has held its Good rating throughout.
- September 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2019
Registered with the Care Quality Commission on 24 April 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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90 live-in carers within about an hour of Nottingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 73 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.