CQC report explained · a residential care home
What the CQC found at 185 Watling St Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Medicines, risk assessments, safeguarding, recruitment and emergency plans were found to be appropriately managed. Records showed there had been sightings of vermin, but the home had taken appropriate action.
- Effective?
- Good
- People were supported with healthy eating, cooking, shopping, health appointments and independence. Staff had relevant induction, supervision and training, and inspectors found good communication and support from health and social care professionals.
- Caring?
- Good
- Staff were kind, patient and compassionate. Inspectors saw people being treated with dignity and respect, and saw staff spending time with people without rushing them.
- Responsive?
- Good
- Care plans and risk assessments were prepared before people moved in, and people were involved in decisions about their care. The home supported community activities, education, work and progress towards independent living.
- Well-led?
- Good
- Inspectors found effective leadership, organised records and strong quality monitoring. People living in the home were involved through meetings and could raise suggestions or concerns.
What inspectors found, February 2019
185 Watling St Road was rated Good; inspectors found safe, kind and personalised care, with no breaches.
This was an unannounced, comprehensive inspection on 10 January 2019. Inspectors spoke with all six people living in the home, staff and the manager. They looked around the building and checked care, medicines, staff records, training and quality checks.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People told inspectors they felt safe. Staff were described as kind and caring, and inspectors saw respectful relationships and support that helped people build independence.
The home could accommodate up to nine people and six people lived there at the inspection. Inspectors found no serious risks or concerns, and no breaches of the regulations. The home had been rated Good at the previous inspection in April 2016 and remained Good.
Personalised support
Staff knew people's needs well and supported them in a compassionate and dignified way. People were involved in decisions and encouraged to live as independently as possible.
“Staff had a good understanding of people's needs and were able to provide person centred care in a compassionate and dignified way” from the report
Independence and recovery
People were supported to learn practical skills, take part in community activities and work towards independent living. Some attended college, worked or joined community groups.
“The goal for those who lived at the home was to recover sufficiently to eventually live independently in the community” from the report
Kind relationships
Inspectors saw friendly and respectful interactions. People looked comfortable with staff, who took time to help without rushing.
“We noted that people's needs were being met by a kind, caring and compassionate staff team.” from the report
Good leadership and checks
The management structure was clear. Records were organised and the home used audits, meetings and feedback to monitor quality and make improvements.
“Excellent systems were in place to ensure the quality of service was regularly assessed and monitored.” from the report
Previous vermin sightings
minorThe home's records showed sightings of vermin. Inspectors were told that appropriate action had been taken, but families may wish to ask what happened and whether the problem has fully ended.
“However, we noted from the home's records that there had been sightings of vermin.” from the report
- 01How are people assessed and supported if they want to manage their own medicines?
- 02What action was taken after the recorded vermin sightings, and has the issue been fully resolved?
- 03What staffing is available at night, including wake and sleep-in arrangements?
- 04How will you support my relative to build skills and work towards greater independence?
- 05How are people and their relatives involved in care meetings, feedback and complaints?
This was a comprehensive, unannounced inspection covering all five CQC questions and the care home premises. This explanation was written from the published report of 19 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 185 Watling St Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015
Registered with the Care Quality Commission on 11 November 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.