CQC report explained · a residential care home
What the CQC found at 16 Kenilworth Gardens
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed, medicines were managed safely, there were enough staff, and infection control arrangements were in place.
- Effective?
- Good
- Staff had induction, training and supervision. People were supported with food, healthcare and choices, including decisions made under the Mental Capacity Act.
- Caring?
- Good
- Inspectors observed staff being patient and kind. People’s privacy, dignity, relationships, beliefs and independence were respected.
- Responsive?
- Good
- Care plans reflected people’s likes, dislikes and goals. People were supported with communication, activities, family contact and access to the local community.
- Well-led?
- Good
- Inspectors found an open and positive culture. Managers used audits, meetings and feedback to check care and identify improvements.
What inspectors found, October 2021
16 Kenilworth Gardens was rated Good in all five areas; inspectors found safe, caring and person-centred support.
This was the home’s first inspection since it registered. One inspector visited without notice on 22 September 2021. They spoke with three people living there, two support staff, managers and one relative. They also checked care plans, medicines records, staffing, recruitment, infection control and quality checks.
The four people living at the home told inspectors they felt safe and were treated well. Staff understood people's risks and preferences. Medicines were managed safely, there were enough staff, and staff had suitable training and support.
Inspectors found that people had choice and control over their care. Care plans were personalised. People were supported with healthcare, meals, activities, family relationships and greater independence. The home also had systems for handling complaints and checking the quality of care.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. This means inspectors found people's outcomes were consistently good and that the service was consistently managed. It is not a promise that every future experience will be the same.
Choice and independence
People were involved in decisions about their care and were encouraged to do things for themselves. Staff supported people in a person-centred way.
“People were empowered to live positive lives and they had choice and control of their support.” from the report
Kind and respectful care
Inspectors saw staff spending time with people and responding patiently. People’s privacy, dignity, relationships and beliefs were respected.
“People received care from staff who were caring and respected their privacy and dignity.” from the report
Safety and medicines
People’s risks were assessed and staff knew how to reduce them. Medicines records were accurate and staff had their medicines skills checked.
“Medicines were managed safely.” from the report
Activities and relationships
People were supported to keep in touch with family and friends and to take part in activities based on their interests.
“Staff supported people to pursue their interests and there was an activity plan for each person, that was developed with them according to their preferences.” from the report
Management checks
The home used regular audits, meetings and feedback to monitor care and make improvements.
“Quality assurance systems were in place to check the home was safe and people received good quality care and support.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and manage my relative’s individual risks, including any risk of self-harm or medicines being misused?
- 02How many staff will be on duty, and how will my relative be supported when going out while other people remain in the home?
- 03How will my relative be involved in writing and reviewing their care plan and setting goals for greater independence?
- 04How will you keep my relative’s health action plan up to date and share it with health professionals when needed?
- 05Who is currently managing the home, and how will management cover work while the registered manager is absent?
This was the first comprehensive inspection of the newly registered home and covered all five ratings, including infection prevention and control under Safe. This explanation was written from the published report of 7 October 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 16 Kenilworth Gardens
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2020
Registered with the Care Quality Commission on 30 April 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Redbridge
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Most charge £980 to £1,250 a week. 75 can care for a couple. 10 years' experience on average.
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