CQC report explained · a residential care home
What the CQC found at 14-17 Palmwood Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found detailed risk assessments, enough staff, suitable recruitment checks, safe medicines procedures and a clean environment.
- Effective?
- Good
- Care was assessed and reviewed, and staff had training and support. People received enough food and drink, help with healthcare and support to make decisions.
- Caring?
- Good
- Staff treated people with dignity and respect and knew their preferences and life histories. People were involved in care planning and encouraged to be independent.
- Responsive?
- Good
- Support was personalised and included community activities, communication support and reasonable adjustments. People knew how to complain, and complaints were investigated and monitored.
- Well-led?
- Good
- The home had regular reviews, audits, handovers and team meetings. Inspectors found an open culture, timely notifications and evidence that lessons were learned from incidents.
What inspectors found, January 2019
14-17 Palmwood Court was rated Good; inspectors found safe, kind and personalised care with clear management systems.
This was an unannounced, comprehensive inspection by two inspectors. They spoke with six people, the registered manager and four support staff. They reviewed five care records, three staff files, training records and the systems used to monitor quality.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and described the home as homely. Inspectors found suitable staffing, safe medicines procedures, clean surroundings, detailed risk assessments and staff who understood people's needs.
Inspectors also found that people were involved in their care, supported to make choices and helped to take part in activities and appointments. Complaints were monitored, healthcare was accessed when needed, and the home had an open culture with regular checks and reviews. The overall Good rating means the service was meeting the relevant requirements and providing a good standard of care at the time of this inspection.
Safe staffing
Inspectors found enough staff on duty and appropriate recruitment checks before staff started work.
“There were sufficient staff working and they were deployed appropriately throughout the day.” from the report
Respectful care
People were treated with dignity, had privacy and were supported by staff who knew them well.
“We observed staff treating people with respect. Staff were friendly, relaxed and caring.” from the report
Positive outcomes
The report describes people becoming more settled, attending healthcare appointments and gaining independence with support.
“People experienced positive outcomes from their care and support.” from the report
People's choices
People were involved in decisions about their care, food, home environment and activities. Staff supported people to communicate and make choices.
“People were empowered to make choices and have control and independence of how they wanted to be treated and live their life.” from the report
Complaints handled
People knew how to raise concerns. Inspectors found that a recent complaint had been investigated and appropriate action taken.
“There was a robust complaint system that dealt with complaints in line with the providers policy and procedures.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you increase people's opportunities to take part in community-based activities?
- 02How do you make sure risk assessments and care plans are reviewed when someone's mental health or needs change?
- 03How do you check that staff remain competent to administer medicines?
- 04How are people and their families involved when care plans are reviewed?
- 05How do you record and act on complaints, incidents and any lessons learned?
This was an unannounced comprehensive inspection covering the care provided and the premises, with all five CQC question ratings assessed. This explanation was written from the published report of 23 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 14-17 Palmwood Court
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2015
Registered with the Care Quality Commission on 1 April 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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90 live-in carers within about an hour of Nottingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 73 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.