CQC report explained · a residential care home
What the CQC found at 130 Whitworth Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2020
130 Whitworth Road: inspectors found strong infection control arrangements, but the home was inspected and not rated.
Inspectors visited the home on 11 November 2020 as part of a CQC review of infection prevention and control during the coronavirus pandemic. The visit was announced.
They found the home was managing infection risks well. This included regular testing, safe admission arrangements, suitable protective equipment, cleaning of frequently touched areas and procedures for visitors.
Staff used protective equipment correctly and had recent training. People kept in touch with family and friends through video calls, telephone calls and window visits.
The home was inspected but not rated overall. The Safe question was also inspected but not rated, so this report does not provide a formal Good, Outstanding, Requires improvement or Inadequate rating.
Testing and admissions
The home required a confirmed negative coronavirus test before new admissions and tested people returning from hospital before they came back.
“The registered manager worked with the staff team to ensure the safety of people living at the service.” from the report
Protective equipment
Staff used protective equipment correctly, had recent training and had access to enough equipment. There was also a designated area for putting it on and taking it off.
“We observed staff using PPE correctly and in accordance with current guidance.” from the report
Clean and monitored premises
Inspectors found the premises clean and hygienic. Cleaning schedules included frequently touched areas, and managers checked whether infection control measures were being followed.
“The premises looked clean and hygienic throughout.” from the report
Support and contact with families
People were supported by staff who understood their needs. The home used video calls, telephone calls and window visits to help people keep contact with family and friends.
“Alternative forms of maintaining social contact were used for people to keep in contact with family and friends, which included video, phone calls and window visits.” from the report
Inspectors raised no specific concerns in this report.
- 01How often are people using the home and staff tested now?
- 02What rules currently apply to family visits, and what protective equipment or health checks are required?
- 03How are staff trained and checked on the safe use of protective equipment?
- 04How does the home help people maintain contact with family and friends if visits are restricted?
- 05When were the infection control policies and outbreak plans last reviewed?
This was an announced thematic review of infection prevention and control during the coronavirus pandemic; it inspected Safe but did not provide ratings for Safe or the overall service. This explanation was written from the published report of 20 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2018
130 Whitworth Road was rated Good; inspectors found safe, kind and personalised care, with temporary management arrangements and some communication improvements to consider.
This was an unannounced inspection. Inspectors spoke with people using the home, staff, managers, an external pharmacist and a relative. They reviewed care records, medicines records, staff files, incidents, safeguarding information and how the home was managed.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines handling, suitable care plans, kind support, activities suited to people's interests and effective checks on the quality of care.
The home had no registered manager at the time. It was overseen by a manager from another service and a deputy manager, while a new manager had already been appointed. Inspectors also noted that some relatives had not been included in a survey and that more staff training in Makaton would be useful.
Safe staffing and medicines
Inspectors found enough skilled staff and no gaps or omissions in medicines administration records. Medicines were administered, stored and managed according to the provider's procedures.
“There were sufficient levels of skilled staff to support people.” from the report
Kind and respectful care
Staff treated people with patience and compassion. They protected privacy and dignity and supported people to make choices.
“During our inspection, we saw staff speaking to people with kindness and compassion.” from the report
Personalised support
People's care plans reflected their needs and preferences. They could choose activities and how they spent their time.
“People continued to receive individualised care and support which met their needs.” from the report
Quality monitoring
The provider used audits, incident reviews, complaints and safeguarding information to identify improvements. Inspectors saw evidence that some audits had improved record keeping.
“The provider continued to use an effective quality assurance system for monitoring all aspects of the service.” from the report
No registered manager at the visit
needs fixingThere was no registered manager in post when inspectors visited. Oversight was provided by a manager from another service and a deputy manager, although a new manager had been appointed.
“There was no registered manager in post and for this reason the service was overseen by a registered manager from another service.” from the report
Communication training
needs fixingA relative said more staff should attend a Makaton course after the previous manager, who was especially good at Makaton, had left. Families should check how this need is now covered.
“However, now once she has left, I would like more staff to attend a Makaton course in order to allow [person] to be able to express his feelings” from the report
Limited wider feedback
minorThe provider's regular survey had not been sent to relatives or other professionals. Inspectors said this had not affected the quality of care at the time.
“We saw no evidence of the survey being sent to the relatives or other professionals, however, this had no impact on the quality of care provided to people.” from the report
- 01Is a registered manager now in post, and who is responsible for the home if the manager is absent?
- 02How many staff have completed Makaton training, and how will staff support someone who uses Makaton or other communication methods?
- 03How are relatives and health professionals now asked for feedback about the home?
- 04How are people's end of life wishes recorded if they become terminally ill or reach old age?
This was an unannounced inspection covering all five CQC questions and the overall rating; the report gives two different inspection dates, 16 March 2018 in the summary and 26 March 2018 in the detailed findings. This explanation was written from the published report of 21 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 130 Whitworth Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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44 live-in carers within about an hour of Swindon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,280 a week. 34 can care for a couple. 12 years' experience on average.
“Linet became her carer and all changed, my daughter started eating, taking her medications and more important her happiness came back.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.