CQC report explained · a residential care home
What the CQC found at 13 Greenway Park
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from avoidable harm and abuse. Staff understood risks, medicines were administered by trained staff and there were enough staff to meet people's needs.
- Effective?
- Good
- Staff received training, supervision and support. People were offered choices about food and care, supported with health appointments and managed under the Mental Capacity Act and Deprivation of Liberty Safeguards.
- Caring?
- Outstanding
- Staff treated people with kindness, dignity and respect. They knew people's histories, preferences and goals and made creative efforts to support independence and wellbeing.
- Responsive?
- Outstanding
- Care was planned around each person. People were supported to develop confidence, reduce restrictive practices, take part in activities and achieve personal goals.
- Well-led?
- Outstanding
- Inspectors found strong leadership, high staff morale and a positive, open culture. The manager used audits, feedback and other checks to monitor the service.
What inspectors found, June 2018
13 Greenway Park was rated Outstanding overall; inspectors found kind, personalised care, strong leadership and safe support.
This was an announced inspection on 26 and 27 February 2018. One inspector visited, spoke with all eight people living at the home, a relative, a volunteer, staff and professionals, and observed care. Inspectors also checked care records, staff files, training, medicines, rotas and management records.
The home was rated Good for Safe and Effective. It was rated Outstanding for Caring, Responsive and Well-led. Inspectors found that people were protected from harm, received their medicines safely, had enough staff and were supported with health care, food, choices and legal safeguards.
The report describes a strong focus on each person's wishes, independence and goals. People were supported to take part in activities, build community links and achieve personal aims. The home had been rated Outstanding at the previous inspection, and Well-led improved to Outstanding at this inspection.
Kind and respectful staff
People valued their relationships with staff. Inspectors saw friendly, positive interactions and found that staff took time to understand each person.
“Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes.” from the report
Personalised support
Care was built around people's individual needs, interests and hopes. Staff supported people to make choices and become more independent.
“There was a strong, visible person centred culture at the service and there was a clear commitment to supporting people to express their views and feelings.” from the report
Strong leadership
Staff were committed and felt supported. Inspectors found consistent management, low staff turnover and systems for checking the quality of care.
“The service benefited from strong leadership and enthusiastic managers.” from the report
Medicine recording errors
needs fixingInspectors found 10 medicine errors during the previous 12 months. The manager said these were recording issues found through the home's audit process, and the records checked during the inspection were clear.
“There had been 10 errors involving medicines within the last 12 months.” from the report
Legal authorisations still pending
minorThree applications had been authorised, while five further applications were waiting for the local authority's outcome. Ask how these applications are monitored and followed up.
“five further application forms had been submitted and were awaiting the outcome from the local authority.” from the report
- 01What changes have been made to prevent medicine recording errors since the inspection?
- 02What is the current position of the five Deprivation of Liberty Safeguards applications that were awaiting a decision?
- 03How will you find out about my relative's preferences, goals, likes and dislikes?
- 04What activities and community opportunities would be available for my relative?
- 05How do you involve people and relatives in giving feedback and resolving complaints?
This was an announced inspection covering all five key questions; the previous inspection in April 2015 had rated the home Outstanding overall. This explanation was written from the published report of 30 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 13 Greenway Park
2 rated inspections over 3 years: the service has held its Outstanding rating throughout.
- June 2018Outstandingcurrent ratingstayed OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- August 2015OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- October 2014
Registered with the Care Quality Commission on 22 October 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about two hours of Wiltshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,340 a week. 82 can care for a couple. 12 years' experience on average.
“Linet became her carer and all changed, my daughter started eating, taking her medications and more important her happiness came back.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.