CQC report explained · a residential care home
What the CQC found at 121 Hassall Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home used PPE safely, followed shielding and social distancing rules, supported testing and had an up-to-date infection prevention and control policy.
- Effective?
- Good
- This area was not covered by this inspection.
- Caring?
- Good
- This area was not covered by this inspection.
- Responsive?
- Good
- This area was not covered by this inspection.
- Well-led?
- Good
- This area was not covered by this inspection.
What inspectors found, December 2020
Inspected but not rated; inspectors found good COVID-19 infection control arrangements.
This was an announced inspection on 18 November 2020. It was part of a CQC review of infection prevention and control in care homes during the coronavirus pandemic.
Inspectors found good practice. Visitors had health checks, temperature checks, masks and access to handwashing facilities and hand sanitiser. Staff were seen wearing the correct protective equipment, and people and staff were taking part in regular COVID-19 testing.
The inspection looked at infection prevention and control only. The home was inspected but not rated, so this report does not give an overall quality rating or ratings for most areas of care.
Visitor safety checks
Visitors were screened, had their temperature checked and were given masks and access to hygiene facilities.
“All visitors were asked to complete a health screening form, have their temperature checked and were provided with face masks to wear throughout their visit.” from the report
Correct PPE
Inspectors saw staff wearing the correct protective equipment throughout the visit.
“We observed staff to be wearing the correct personal protective equipment (PPE) throughout the inspection.” from the report
Regular testing
People living at the home and staff were taking part in regular COVID-19 testing.
“People and staff were taking part in regular COVID19 testing.” from the report
Staff training and support
Staff had training for their roles and for managing COVID-19. They said they felt fully supported by the provider.
“Staff had all received training to meet the requirements of their role and for the management of COVID19.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection control arrangements are now in place for visitors?
- 02How are people and staff currently tested for COVID-19 and other infections?
- 03How are individual visiting risk assessments reviewed and updated?
- 04What were the findings of the most recent inspection covering care quality areas not assessed in this report?
- 05How do you check that staff continue to use PPE correctly?
This was an announced thematic inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the other care quality areas were not covered. This explanation was written from the published report of 2 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2019
Rated Good in all five areas; inspectors found safe, kind and personalised care at this first inspection.
The inspection took place on 7 and 9 October 2019. One inspector spoke with four people living in the home, three relatives and five staff. They reviewed care records, medicines records and management documents.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from harm, received medicines safely and were supported by staff who knew them well.
Care was personalised and people were supported to make choices, build independence, keep relationships and take part in activities. The home used some restrictive interventions as a last resort, in a person-centred way and in line with positive behaviour support principles.
This was the first inspection since the service was registered in October 2018. The report says the CQC will continue to monitor information about the home and may inspect sooner if concerns arise.
Personalised support
Care plans reflected people's individual choices, needs and preferences. People and their families or representatives were involved in decisions about support.
“People's care plans were person-centred, reflected their choices, needs and preferences clearly and in detail.” from the report
Kind relationships
Inspectors observed warm relationships between staff and people. Relatives described staff as kind, polite and caring.
“We observed warm, kind and friendly relationships had been developed.” from the report
Choice and independence
People were supported to make choices, develop skills and do as much as possible for themselves. The building had adaptations to support independence.
“People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.” from the report
Health support
People could access a wide range of health professionals and facilities through the wider provider, as well as external services when needed.
“The service had immediate access to an extensive range of facilities and health care professionals within the David Lewis Centre's in-house resources.” from the report
Activities and communication
People had access to activities, the community, friends and family. Information was provided in formats people could understand, including pictorial information.
“People had access to information in a format they could understand, and which supported them to make choices.” from the report
Inspectors raised no specific concerns in this report.
- 01What restrictive interventions might be used, in what circumstances, and how would you make sure they remain a last resort?
- 02How will you involve my relative and our family in reviewing their care plan and daily choices?
- 03How do you adjust staffing and one-to-one support if my relative's needs or activities change?
- 04What activities and community opportunities would be available for my relative's interests and communication needs?
- 05How would you arrange end of life care and support if my relative needed it?
This was a planned first inspection that looked at the overall quality of the care home, including both the premises and the care provided, and rated all five key questions. This explanation was written from the published report of 23 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 121 Hassall Road
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2018
Registered with the Care Quality Commission on 24 October 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
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At least 100 live-in carers within about an hour of Cheshire East
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.