CQC report explained · a residential care home
What the CQC found at 101 Cheam Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and their risks were assessed. Inspectors found enough staff, safe medicines systems, suitable infection control and records of accidents and incidents.
- Effective?
- Good
- Staff had training and support to meet people's needs, and people received help with food, health appointments and decision-making. Inspectors noted that staff supervision had not always followed the provider's policy.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people's preferences and supported them to make choices about their care and activities.
- Responsive?
- Good
- Care plans were personalised and regularly reviewed. People were supported with communication, relationships, community activities and complaints.
- Well-led?
- Good
- Managers were described as hands-on and committed to person-centred care. Audits, surveys, meetings and action plans were used to monitor quality and make improvements.
What inspectors found, June 2022
Rated Good; inspectors found safe, kind and personalised care, with some building work and staff supervision needing attention.
This was a comprehensive inspection on 20 April 2022. One inspector spoke with all five people using the home, staff, managers, relatives and visiting professionals. They also observed care and checked care, medicines, training and management records.
The home provides personal care for five people with learning disabilities, epilepsy and autism. Inspectors rated all five areas Good: Safe, Effective, Caring, Responsive and Well-led.
Inspectors found people were treated with kindness, supported to make choices and helped to access health care and activities. Medicines were managed safely, care plans reflected people's needs, and quality checks were used to identify improvements.
Some refurbishment was unfinished. Inspectors also found that formal staff supervision had not been happening as often as the provider's policy required. Fire door work identified before the inspection was completed after the visit.
Choice and independence
People were supported to make choices and to be as independent as possible. Their care plans included their wishes and preferences.
“People were encouraged to be as independent as possible and had choice and control over how they were supported.” from the report
Kind and respectful care
Inspectors observed kind and compassionate interactions. Staff respected people's privacy, dignity and individual needs.
“People received kind and compassionate care. Staff protected and respected people's privacy and dignity.” from the report
Activities and relationships
People were supported to keep in touch with important people and take part in a wide range of activities, both at home and in the community.
“People were supported to develop and maintain relationships that were important to them and to pursue the social interests and activities that were important to them.” from the report
Quality monitoring
The home used audits, surveys, meetings and action plans to check care and identify improvements.
“Good quality assurance and a wide range of service audits were in place and were used to identify where improvements were needed.” from the report
Unfinished refurbishment
needs fixingAt the inspection, work was still needed on the downstairs bathroom flooring, people's bedrooms and the annexe. Some of this work was on the maintenance schedule.
“Repair work was still required on the downstairs bathroom flooring as was the refurbishment of people's bedrooms and the annexe.” from the report
Fire door work
needs fixingA fire risk assessment had identified that doors needed replacing to meet fire rating standards. The manager later confirmed that this work was completed on 9 May 2022, after the inspection.
“All the doors needed replacing to meet fire rating standards. This work had not been carried out at the time of this inspection.” from the report
Staff supervision
minorThe frequency of formal staff supervision did not meet the provider's policy. Managers had introduced a new system for six- to eight-weekly supervision.
“The frequency of these formal meetings did not meet the provider's supervision policy” from the report
- 01Has the remaining work to the downstairs bathroom flooring, bedrooms and annexe now been completed?
- 02How do you check that staff receive supervision every six to eight weeks as planned?
- 03How are the replacement fire doors checked and maintained following the work completed on 9 May 2022?
- 04How often are each person's care and support plans reviewed, and how are relatives involved?
- 05How do you support people with epilepsy, autism and anxiety or distress in day-to-day care?
This was a comprehensive inspection covering all five ratings and infection prevention and control, with care and the premises both inspected. This explanation was written from the published report of 16 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 101 Cheam Road
4 rated inspections over 7 years: the service has held its Good rating throughout.
- June 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017Goodstayed GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020
Registered with the Care Quality Commission on 1 December 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Sutton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 81 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Terry has been of invaluable help to our family while working as a part-time live-in carer for our mother for approximately 6 months”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.